AP NutraHealth SL Shipping
and Returns Policy

General Shipping
and Returns Conditions

This policy regulates the conditions under which products
purchased on our website will be shipped and may be returned, as well as the
procedures, deadlines, costs, and criteria that must be met for a return to be
accepted. By placing an order with AP NutraHealth SL, the customer
expressly accepts all conditions detailed herein.

1. Shipping

Shipping Zones

AP NutraHealth SL primarily ships to mainland Spain. Additionally, we offer
shipping to other countries within the European Union, with certain
products and conditions. At this time, we do not ship outside of Europe.

Mainland
Spain: All shipments within the national territory (except the Canary
Islands, Ceuta, and Melilla) are managed directly by AP NutraHealth SL.

European
Union: Depending on the country, shipping times may vary, but we offer
shipping to all nations within the EU.

Shipping Costs

When
the customer purchases a single product unit, the shipping cost will
be borne by the customer. The exact shipping cost will depend on
the destination and the selected shipping method, if applicable.

From
the second product unit, or if the customer opts for a subscription
model, AP NutraHealth SL will cover the shipping costs, providing
free shipping for those additional purchases or subscriptions.

Delivery Times

Mainland
Spain: The estimated delivery time is 1 to 5 business days.
However, delivery times may vary depending on the geographic location
(areas further from major urban centers may have longer delivery times).
During periods of high demand or special events (such as Christmas holidays),
delivery times may be extended.

Europe:
For shipments within the European Union, estimated delivery times
are 1 to 15 business days. This period may be influenced by factors
such as the specific destination, public holidays in the receiving country,
or extraordinary conditions such as transport strikes.

It is important to note that these delivery times are
approximate and may be modified by external factors, such as customs delays,
adverse weather conditions, or logistical problems beyond our control.

Shipping Method

At AP NutraHealth SL, we only offer a standard shipping method, which is
sufficient to ensure that all our products arrive in perfect condition within
the mentioned deadlines. This standard shipping is tracked and insured,
meaning you can monitor the status of your order at all times through the
messaging system.

The standard
shipping method is handled by reliable and widely recognized courier
companies in the industry.

Shipping Restrictions

There are no weight or size restrictions for the products we
ship. However, if the customer wishes to purchase large quantities of products
or place very voluminous orders, it is advisable to contact our customer
service team beforehand to ensure that the shipment is carried out correctly.

Delivery Issues

In the event of a delivery delay or if the package cannot be
delivered (for example, if the recipient is not at home at the time of
delivery), the customer must contact our quality department via our
customer service email fpeirob@laeq.es. Depending on the situation and
the type of incident, the most appropriate action will be determined.

If
the package is not delivered for reasons beyond the company's control (e.g.,
incorrect address provided by the customer), additional costs may be incurred
for re-shipping the package.

In
the event of delays attributable to the courier company or the shipping
system, AP NutraHealth SL will manage the tracking and communicate with the
customer to find a quick solution.

2. Returns

Timeframe for Requesting a Return

The customer has the right to request a return of any product within 14
calendar days following its receipt, in accordance with current regulations.
This period begins to count from the day the customer receives the product
at their home.

In
the case of products purchased through a subscription model, the
return periods and conditions will be those stipulated in the subscription
contract. These may vary depending on the selected subscription type.

Conditions for Return

For a return to be accepted, the product must meet the following conditions:

The
product must be unopened and unused. If the product packaging is
sealed and unaltered, it will be accepted for return.

The
experience box or secondary packaging may be open, but the primary
packaging (the one containing the product) must remain intact, sealed, and
without signs of use.

The product
must be returned in its original packaging or in suitable packaging that
ensures the product arrives in perfect condition.

Right of Withdrawal

The customer has the right to withdraw from the purchase without needing to
justify their decision. To do so, the customer must:

Communicate
their intention to withdraw within 5 days of product delivery. The request
must be sent by email to fpeirob@laeq.es.

The
customer must return the product to the address that will be provided by
our team.

Exceptions to the Return Policy

AP NutraHealth SL will not accept returns of the following products:

Opened
products. This includes any product whose seal has been broken,
tampered with, or altered in any way.

Products
improperly stored or damaged by the customer, whether due to improper
handling, incorrect storage, or product deterioration after receipt.

Responsibility for Return Costs

The return costs will be borne by AP NutraHealth SL, provided
the customer complies with all detailed conditions for the return. In the event
that the products are not in the required condition for return, the customer
will be responsible for the shipping costs of the return.

Return Process

To return a product, the customer must follow these steps:

Send
an email to fpeirob@laeq.es, indicating:

Reason
for the return.

A
photograph of the product and its packaging.

Our
customer service team will provide detailed instructions for the return,
including the shipping address and any other relevant details.

The
customer must securely package the product to avoid damage during return
transit.

Timeframe for Processing the Return

Once we receive the returned product, the processing time to issue a refund or
exchange is 1 to 10 business days. During this time, the product will be
reviewed by our quality department to verify that it meets the return
requirements.

Refund of Amount

The amount will be refunded to the customer using the same payment method
used for the initial purchase. The refund will be processed once the product
is evaluated and confirmed to meet all return conditions. If the refund cannot
be processed by the same payment method, an alternative will be agreed upon
with the customer.

3. Products with Warranty

If the received product has a manufacturing defect, the customer has
the right to request a refund or a replacement of the product,
depending on our team's evaluation of the incident.

Process for Claiming a Warranty

The
customer must contact us via email at fpeirob@laeq.es, providing:

Detailed
description of the problem or defect.

A
clear photograph of the visible defect on the product.

Once
the email is received, our quality team will proceed to evaluate the case.
If it is confirmed that the product has a manufacturing defect, a refund or
replacement will be processed as appropriate.

4. Exceptions for Sanitary Reasons

Given that the products we offer are food supplements, we do not accept
returns of products that:

Have
been opened by the customer.

Are
in poor condition due to inadequate storage or deterioration after
receipt.

These measures are taken for sanitary reasons and to ensure
the safety of all our customers.

Policy Modification

AP NutraHealth SL reserves the right to modify this policy at any time. Any
changes will be published on our website and will come into effect at the time
of publication.