GENERAL TERMS AND CONDITIONS OF PURCHASE

The purchase of products and services offered on this
website will be governed by the following general terms and conditions of purchase. The
buyer expressly accepts these conditions by making a purchase. The
terms and conditions and the purchase process are available in English and Spanish.

These general terms and conditions of purchase will be valid for
all products and services offered on the AP NutraHealth website.
They may be modified without prior notice, but such changes will not affect purchases
already made.

Identification of the Parties

The parties involved in this contract will be:

The buyer or customer: The person who purchases the products
on the website.

The seller: The entity responsible for the sale of products: AP
NutraHealth, with CIF B71514830, domiciled at Calle Isabel Garbayo
Ayala 11 Piso 5B Navarre, and with email address:
fpeirob@laeq.es

AP NutraHealth specializes in the sale of nutritional
supplements and natural products. The company's mission
is to offer quality products that promote the health and well-being of our
customers, with a strong scientific basis and a focus on bioavailability
and efficacy.

Website Services

By making purchases on the website, users will have
access to the following services:

Catalog
of healthy products and nutritional supplements.

Secure
payment through certified payment methods.

Purchase
confirmation and issuance of electronic invoice.

Personalized
product recommendation based on preferences and health needs.

Customer
service to answer questions and queries related to products,
orders, and payments.

Customer Service: For any questions about
products, shipments, payment methods, or general inquiries, you can contact us at
fpeirob@laeq.es

Contracting Process

Product
selection

Browse our product catalog, where you will find all
supplements and natural products organized by categories. To make a purchase,
select the desired product, indicate the quantity, and add it to your shopping cart.

Purchase
validation

After selecting, you can review your shopping cart. Here you can
modify the quantity of products, remove items, or apply any
discount code. You can also review product details and
ensure everything is correct before proceeding.

Purchase
form

If you have not logged in to our page, you will need to provide your
personal data and shipping address. You can also select your preferred
payment method. In this step, you will be shown shipping costs and an
estimated delivery date.

Payment
methods and finalization

Choose your payment method (credit card, bank transfer,
PayPal, etc.). Finally, be sure to accept the general terms and conditions of purchase
and the privacy policy before proceeding to payment.
An email will be sent with purchase details and the
corresponding invoice.

Confirmation
and shipping

Once payment is confirmed, we will begin processing your order. The delivery
time will vary depending on the destination and the selected shipping type.

Prices and Payments

All
product prices on our website are indicated in [currency],
including Value Added Tax (VAT).

Payment
can be made by credit card, PayPal, or bank transfer.
Payments must be made at the time of purchase.

Shipments and Delivery Times

Order
preparation time

The order preparation time for shipping is approximately [X
hours/days], subject to product availability. If
any of the products are out of stock, we will contact you to
offer an alternative or the restocking date.

Delivery
time

Delivery times vary depending on the destination and the chosen
shipping method. Estimated delivery times are 1 to 5 business days after payment
confirmation, for peninsular Spain; for the rest of Europe, they are 1 to 15 days.

Responsibility
for transit damage

AP NutraHealth is not responsible for delays or damage during
transit, but does offer continuous package tracking through
the carrier. If you receive a damaged package, please contact us
immediately to resolve it.

Returns and Refunds

Return
due to withdrawal

The buyer has the right to return purchased products within a period
of 14 calendar days from receipt of the order. For the
return to be accepted, the product must be unopened and in its original
condition.

Defective
or damaged products

If you receive defective or damaged products, you can return them at no
additional cost and receive a refund or replacement. To do this, you must contact
our customer service within 14 calendar days of receiving
the order. Return shipping costs will be covered by AP NutraHealth.

Return
procedure

To return a product, contact us through [customer
service email address], indicating the reason for the return and
providing photos of the damage if applicable. We will instruct you on how to proceed
with the return shipment.

Shipping Costs

AP NutraHealth offers free shipping within peninsular Spain
when the purchase is for more than one unit or if subscription options are chosen.
For other destinations, shipping costs will be calculated based on the weight of the package and the delivery location.

Privacy Policy

In compliance with Regulation (EU) 2016/679 of the
European Parliament and of the Council of April 27, 2016, regarding data protection,
AP NutraHealth is committed to protecting the privacy of our customers. Personal data provided
by the buyer will be used exclusively for processing their
order, sending updates on its status, and improving our services.

For more details, please consult our Privacy Policy.

Dispute Resolution

Should any problem arise related to the order or the
use of our products, we invite you to contact us through [customer
service email address]. If we cannot resolve the dispute directly, we will resort to
the European Commission's online dispute resolution platform.

Modification of Conditions

AP NutraHealth reserves the right to modify
these conditions at any time. Changes will be communicated on the
website and will apply from their publication. If the buyer does not agree
with the changes, they have the right to delete their user account.

Limitation of Liability

AP NutraHealth will not be responsible for direct
or indirect damages resulting from the misuse of purchased products. The products
sold are intended to complement a balanced and healthy diet and should not
be considered substitutes for medical treatments.