1. Introduction

These Purchase Conditions regulate in detail and comprehensively the sales operations of products offered by AP NutraHealth SL exclusively to individual customers (final consumers) through its website www.laeq.es. These conditions are designed to comply with applicable legal provisions, including the General Law for the Defense of Consumers and Users in Spain and the General Data Protection Regulation (GDPR) of the European Union, ensuring the protection of consumer rights at all times.

By making a purchase on our website, the buyer fully and unreservedly accepts all clauses and terms established herein. These conditions are written in Spanish and English to facilitate their understanding by a diverse audience, and will be permanently available on the website for the user's consultation at any time.

AP NutraHealth SL reserves the right to modify these conditions without prior notice to adapt them to legislative changes, operational improvements, or adjustments in the services offered. However, such modifications will not have retroactive effect and will not affect already confirmed orders or purchases made before the update date. To ensure maximum transparency, buyers are advised to periodically review these conditions before making a purchase.

The main objective of this document is to provide the consumer with a clear and understandable guide on the purchase process, the rights they have as an individual customer, and the obligations of both the seller and the buyer, in order to guarantee a safe, reliable, and satisfactory shopping experience.

 

2. Identification of the Parties

2.1. Introduction

Clarity in identifying the parties involved in the sale is an essential requirement for establishing a transparent contractual relationship in accordance with current regulations, as required by article 10 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE).

2.2. Seller Details

Company name:
AP NutraHealth SL (hereinafter, "the SELLER"), a legal entity incorporated in Spain dedicated to the commercialization of health and nutrition-related products, with a focus on offering innovative and high-quality solutions for consumer well-being.

Tax ID (CIF): B71514830

Registered office: Calle Isabel Garbayo Ayala 11 Piso 5B, CP 31006, Navarra, Spain.

Email: fpeirob@laeq.es

Phone: 670737155

2.3. Buyer Details

The Buyer: Any adult individual acting as a final consumer (i.e., acquiring products for personal use and not for commercial or professional purposes) who completes the purchase process through the website. The buyer must provide truthful and updated data during the purchase process to ensure proper order management and compliance with legal obligations.

2.4. Services Available to the Buyer

Consumers registered on the AP NutraHealth SL website will have access to the following functionalities:

View
the complete catalog of nutrition products available for sale.

Secure
payment system that protects the buyer's financial information through
advanced encryption technologies.

Immediate
confirmation of payments made and issuance of electronic invoices sent to
the email provided by the buyer.

 

3. Communication between Parties

3.1. Introduction

Effective communication between the seller and the buyer is a fundamental pillar to ensure a smooth shopping experience and to resolve any doubts, queries, or problems that may arise before, during, or after the product acquisition process. AP NutraHealth SL is committed to maintaining accessible contact channels and responding promptly to consumer needs.

 

3.2. Contact Channels

The buyer may contact the seller for inquiries about products, shipments, payments, returns, or any other matter related to the purchase through:

 

Email:
fpeirob@laeq.es. This is the main communication channel, with an estimated
response time of 48-72 business hours, within working hours.

Phone:
670737155 available during business hours from 8:00 AM to 3:00 PM, Monday
to Friday, except national or local holidays at the seller's location.

Contact
form on the website: Accessible from the "Contact" or
"Customer Service" section, allowing the buyer to send messages
directly from the platform.

3.3. Seller's Commitment

AP NutraHealth SL guarantees that all inquiries will be handled professionally and diligently, providing clear and precise information to resolve the buyer's concerns. In case of incidents, the seller commits to acting as an intermediary with third parties (such as transport companies) to seek effective solutions.

4. Stages of the Contracting Process

4.1. Introduction

The purchase process on the AP NutraHealth SL website has been designed to be simple, secure, and accessible for all consumers, allowing an intuitive user experience from product selection to order confirmation. This section details each stage of the process so that the buyer understands exactly how to make their purchase and what to expect at each step.

4.2. Product Selection

Catalog
browsing: When browsing the website, the buyer will find products
organized into clear categories (e.g., food supplements, wellness products,
etc.). Each product includes a detailed description, price (including VAT),
and available quantity options.

 

Add
to cart: The buyer selects the desired products, indicates the
quantity, and clicks on the "Add to cart" button. The selected
products are stored in the shopping cart, visible in the upper right
corner of the screen, allowing the buyer to review their selection at any
time.

 

4.3. Purchase Validation

Cart
review: Once the buyer has added all desired products, they can access
the cart to review their order summary. At this stage, it is possible to
adjust quantities, remove products, or apply discount codes if the buyer
has any.

Shipping
and payment details: The buyer will be asked to provide their shipping
information (name, full address, phone number) and select a payment
method. They may also include specific delivery instructions (such as
"leave at concierge" or "deliver in the afternoon"),
although compliance with these will depend on the carrier's policies.

Order
confirmation: After selecting the payment method and verifying the
data, the buyer will be explicitly accepting these Purchase Conditions and
the Privacy Policy by clicking on the corresponding box. Upon completion,
they will receive an order summary on screen and a confirmation email with
all transaction details, including order number, purchased products,
total amount, and estimated delivery date.

4.4. Cancellation Prior to Shipment

Cancellation
policy: If the buyer wishes to cancel their order before it is
shipped, they may do so by immediately contacting the seller via fpeirob@laeq.es within 24 hours of placing the order.

Cancellation will only be possible if the order has not been processed or left AP NutraHealth SL's logistics facilities. In case of successful cancellation, the amount paid will be refunded within a maximum of 14 days using the same payment method used.

 

 

 

5. Payment Conditions

5.1. Introduction

Payment is an essential part of the purchase process, and AP NutraHealth SL offers various options to ensure consumer convenience and security. This section details the available payment methods, the security measures implemented, and the procedures in case of payment-related incidents.

5.2. Available Payment Methods

 

Credit
or debit card: We accept Visa, Mastercard, and other major cards
through a secure payment gateway with SSL (Secure Socket Layer)
encryption to protect the buyer's financial data.

5.3. Payment Security

All
transactions are protected by advanced encryption technologies to prevent
unauthorized access. AP NutraHealth SL does not store bank card data; this
is managed exclusively by certified payment gateways.

5.4. Management of Fraudulent Payments

If
the buyer detects an unauthorized charge related to our website, they must
notify [email address] immediately, providing details such as the date of
the charge, the amount, and a screenshot (if possible). AP NutraHealth SL
will investigate the case and collaborate with the buyer and banking
entities to resolve the incident as soon as possible.

 

6. Product Delivery

6.1. Introduction

The delivery of purchased products is a crucial aspect of the shopping experience, and AP NutraHealth SL works with reliable transport companies to ensure that orders reach the buyer as quickly as possible and in perfect condition. This section explains the deadlines, responsibilities, and available shipping options.

 

 

 

6.2. Order Preparation

Preparation
time: Once payment is confirmed, the order will be prepared within 24
to 72 business hours, depending on product availability in the warehouse.
If a product is out of stock, the buyer will be informed by email with an
estimated availability and, if desired, may choose an alternative product
or cancel the order at no cost.

6.3. Delivery Times

Standard
shipping: The estimated delivery time is 24 to 120 business hours in
the Iberian Peninsula and up to 15 business days in the rest of Europe,
unless another period is specified during the purchase process. These
deadlines begin from when the order is shipped, which will be notified to
the buyer via an email with the tracking number.

External
factors: In cases of force majeure (adverse weather conditions,
strikes, local holidays), the delivery time could be affected. AP
NutraHealth SL will not be responsible for these delays but commits to
keeping the buyer informed and seeking alternative solutions.

 

6.4. Shipping Responsibility

From the moment the order is handed over to the transport company, the responsibility for its integrity and punctuality lies with the carrier. However, if the buyer detects a delay or damage to the package, they can contact [email address] for assistance in managing the incident with the carrier.

 

7. Price and Costs

7.1. Introduction

Price transparency is a fundamental commitment of AP NutraHealth SL to its consumer customers. This section details how prices are presented, what they include, and the policies applicable to promotions or errors.

7.2. Price Details

Currency and taxation: All prices are displayed in euros (€) and include the applicable Value Added Tax (VAT) according to Spanish regulations (currently 10% for food supplements, except for certain products that may have other VAT rates).

 

Shipping
costs: Shipping is free for all purchases of more than one unit or for
subscription products for the Iberian Peninsula and Europe, which will be
clearly indicated in the purchase process. If the purchase is for a single
unit, the buyer will incur those additional costs. No hidden additional
costs will be applied to the buyer.

7.3. Promotions and Errors

Offers:
Promotions or discounts will be explicitly indicated on the website or
through codes sent to the buyer. These offers have a limited duration and
are subject to stock availability.

Price
errors: If a price appears unusually low (for example, equal to zero
or significantly lower than the rest of the catalog) due to a technical
error, AP NutraHealth SL reserves the right not to process the purchase
and will notify the buyer to offer a solution (such as cancellation or
adjustment to the correct price).

8. Right of Withdrawal

8.1. Introduction

As a consumer, the buyer has specific rights protected by European and Spanish legislation, including the right of withdrawal, which allows them to return a product without needing to justify their decision within a legally established period. This section details how to exercise this right and the applicable conditions.

8.2. Period and Conditions

Period:
The buyer has 14 calendar days from the receipt of the product to exercise
their right of withdrawal. This period begins from the day the buyer or an
authorized third party receives the order.

Product
conditions:

The
product must be unused, in its original condition, and with the
packaging intact, including manuals, labels, and accessories.

For
hygiene and health reasons, returns of opened or tampered products will
not be accepted, especially in the case of food supplements or other
personal consumption items.

 

Notification:
The buyer must inform AP NutraHealth SL of their intention to withdraw by
sending an email to [email address] with the following details:

Full
name and order number.

Date
of product receipt.

Clear
statement of their desire to withdraw from the contract.

8.3. Return Process

Product
shipping: The buyer must return the product to the address indicated
by AP NutraHealth SL after notification. It is recommended to use the
original packaging or a protective box to avoid damage during transport.

Return
costs: The shipping costs for the return will be borne by AP
NutraHealth SL, provided the established conditions are met. The buyer
will receive specific instructions to make the shipment free of charge
(e.g., using a prepaid label or a collection service).

Refund:
Once the returned product is received and verified, the refund will be
processed within a maximum of 14 business days. The amount will be
returned using the same payment method used for the purchase (card, bank
transfer, etc.). The buyer will receive an email notification confirming
the return and refund.

9. Legal Guarantee and Returns for Defects

9.1. Introduction

In addition to the right of withdrawal, consumers have a legal guarantee that protects their purchases against manufacturing defects or quality problems, ensuring that they can receive a replacement or refund if necessary.

9.2. Legal Guarantee

Duration:
All products purchased on the website have a legal guarantee of 2 years
from the date of receipt, in accordance with Spanish consumer regulations.

Coverage:
The guarantee covers manufacturing defects or inherent product failures
that are not the result of improper use by the buyer.

9.3. Return Process for Defects 

Notification:
The buyer must report the defect to [email address] within 2 months of its
detection, providing:

Order
number and purchase date.

Detailed
description of the defect.

Photographs
or videos evidencing the problem.

Evaluation:
AP NutraHealth SL will review the case and determine if the defect is
covered by the guarantee.

Resolution:
If approved, the buyer can choose between:

Product
replacement with a new one at no additional cost.

Total
or partial refund, depending on the case.

Costs:
Shipping costs associated with the return and replacement will be borne by
the seller.

10. Dispute Resolution

10.1. Introduction

Should a dispute arise between the buyer and the
seller, AP NutraHealth SL offers mechanisms to resolve it amicably and
transparently, including options recognized by European consumer legislation.

10.2. European Online Dispute Resolution Platform

Consumers have access to the European Union's online dispute resolution
platform, available at https://ec.europa.eu/consumers/odr/.
This tool allows for quick and easy submission of complaints related to
online purchases, facilitating an out-of-court settlement.

10.3. Jurisdiction

If
an amicable solution is not reached, the parties shall submit to the
competent courts of [City], Spain, in accordance with the applicable consumer
regulations.

11. Update of Conditions

11.1. Introduction

The Purchase Conditions may evolve to reflect
legal changes, service improvements, or operational adjustments, ensuring that
they are always aligned with consumer needs and regulatory requirements.

11.2. Update Process

Any
modification will be published on the website and will take effect from the
moment of its publication. Buyers will be notified by email if the updates
significantly affect their rights. It is recommended to review these conditions
before each purchase to be aware of the current version.